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Customer story
Melena's experience shows how AutomationBox transforms customer service — replacing repeated back-and-forths with one intelligent assistant that understands, asks clarifying questions, and solves problems across multiple channels — Email, WhatsApp, Calls.
No hassle..... No wait..... No stress.....
Natural Language Understanding
Maintains Context
Omnichannel Support
Before AutomationBox
- Long waits on calls and emails
- Repeating the same issue multiple times
- Generic, unhelpful replies
After AutomationBox
- Instant, intelligent responses
- Understands context across channels
- Quick resolutions without frustration
favorite Why customers love it
Remove the friction of repeated explanations: the system keeps context and asks only what’s needed to resolve the issue.
- Immediate, contextual replies
- Handles attachments, order numbers, and previous tickets
- Escalates to human agents only when necessary
layers Platform capabilities
A modern stack built for scale and reliability.
Channels: Email • WhatsApp • Voice • Chat
Smart routing: Intent + sentiment + SLA-aware prioritization
security Security & compliance
Enterprise-grade encryption, role-based access, and audit trails to keep customer data safe.
How AutomationBox understood Melena — step by step
1
Understands natural language
Parses intent and key details from free-form messages.
2
Fills in missing pieces
Asks short clarifying questions only when needed.
3
Solves or escalates
Auto-resolves common issues and escalates complex cases with context.
4
Continuously learns
Improves with every interaction to provide faster, smarter resolutions over time.
See it in action
Schedule a live demo and watch AutomationBox handle real customer queries.